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Terms and Conditions

Summary

The Enfamil Shop is intended for use by individual consumers who wish to have Enfamil® or other Mead Johnson Nutrition (Canada) Co. (“MJN”) products delivered directly to a home, work or alternate destination within Canada. 

The Enfamil Shop reserves the right to audit ordering patterns at any time. If the volume and frequency of the individual’s orders indicate that of a reseller or a wholesaler, we may remove you from our ordering system and/or direct you to our Retail or Wholesale areas to be set up as a Business Customer.

All products ordered through the Enfamil Shop will be shipped with a Shelf-life guarantee of 90 days only and according to the terms and conditions set out below. These terms and conditions apply to all orders whether received by mail, phone, or internet. By submitting an order, the customer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions.

Price

Prices and quotations submitted are subject to change without notice. Taxes will be charged as applicable based on the province to which the product will be shipped. Additional surcharges may be applied for expedited delivery.

Promotions

MJN may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details. Quantities limited, while supplies last. No rain checks. Mead Johnson & Company reserves the right to cancel your order without notice. *Click HERE for full details on any current promotions. 

Terms

MJN accepts American Express, Discover, MasterCard and Visa for internet or phone orders. We also accept payment through PayPal. Charges, including any applicable taxes and shipping, will be applied to the credit card at the time the order is placed.

Shipping

Enfamil Shop orders are shipped using Canada Post services. All orders over $100* qualify for free Standard shipping and normally arrive in 4-7 business days. *Offer valid after all discounts have been applied.

All orders over $175* qualify for free Expedited (express) shipping with expected delivery in 2-4 business days. The expedited shipping charges are calculated based on the shipping destination.  Overnight shipping is not currently available.

Orders can be shipped to locations within Canada only.

Returns

Request for credit for products purchased through the Enfamil Shop must be made by contacting the Enfamil Resource Center at 1-888-308-4239. Returns will only be accepted for full, unopened shipping cases within 30 days of the initial ship date. 

Requests to return a product must be pre-authorized by calling 1-888-308-4239 before the product is returned to ensure credit is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount. The customer is responsible for shipping charges to return product to MJN.

Enfamil or MJN products that were purchased from a retail store cannot be returned through the Enfamil Shop.

Damage

Contact the Enfamil Resource Center at 1-888-308-4239 within 48 hours of receipt to report damaged shipments.

Back Orders

Products that are out of stock through the Enfamil Home Delivery service cannot be backordered (No Rainchecks).

Processing of Orders

Enfamil Home Delivery orders are processed immediately. Changes cannot be made once the order is submitted and an order confirmation number is received.

Orders are shipped Monday - Friday except for the following company holidays:

  • New Year's Day
  • Family Day
  • Good Friday
  • Victoria Day
  • Canada Day
  • Civic Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Year’s Eve