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Frequently Asked Questions

Standard Shipping

Orders placed on Enfamil.ca or through our Enfamil Resource Center can only be shipped within the Canadian provinces.

Orders are processed Monday through Friday, with the exception of company holidays.

  • New Year's Day
  • Family Day
  • Good Friday
  • Victoria Day
  • Canada Day
  • Civic Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Year’s Eve

Free Shipping

All orders over $175* qualify for free Standard Ground shipping. *Offer valid after all discounts have been applied.

Orders 250 lb and over are subject to ship by an LTL carrier and could require a little longer transit time.

Expedited Shipping

Expedited Shipping is available for an additional cost. 

Returns

For for more information on products purchased through the Enfamil.ca or Enfamil® Resource Center, you can contact us at 1-888-308-4329. Our hours are: Monday – Friday 9 a.m. – 5 p.m. EST

Please have your order number ready when you call.

  • We do not accept returns.
  • Shipping charges cannot be refunded.

Order Cancellations

To due to COVID-19, there will be no returns and no cancellation of orders accepted. Please expect extended processing and delivery times during this high volume period. Also, many shipping carriers are experiencing delays.

Please contact our customer service team at 1-888-308-4239 if you have any additional questions or concerns.