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Frequently Asked Questions

Standard Shipping

Orders placed on Enfamil.ca or through our Enfamil Resource Center can only be shipped within the Canadian provinces.

Orders are processed Monday through Friday, with the exception of company holidays.

  • New Year's Day
  • Family Day
  • Good Friday
  • Victoria Day
  • Canada Day
  • Civic Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • Boxing Day
  • New Year’s Eve

 Free Shipping

All orders over $100* qualify for free Standard Ground shipping. Due to COVID-19, Canada Post is experiencing shipping delays which may impact the arrival time of your parcels. Canada Post estimates that in some cases arrivals may be extended 2-3 weeks from order date.*Offer valid after all discounts have been applied.

Orders 250 lb and over are subject to ship by an LTL carrier and could require a little longer transit time.

Expedited Shipping

Expedited Shipping is not available at this time. 

Returns

For for more information on products purchased through the Enfamil.ca or Enfamil® Resource Center, you can contact us at 1-888-308-4329. Our hours are: Monday – Friday 9 a.m. – 5 p.m. EST

Please have your order number ready when you call.

  • We do not accept returns.
  • Shipping charges cannot be refunded.

Order Cancellations

Once orders are placed they may not be able to be cancelled before shipping since we are working to meet our delivery times.  If you do need to update/change/cancel an order you may give us a call at 1-888-308-4329 during our business hours and we will do our best to assist you with this process.  Thanks for your understanding.